Annual Winter Education Workshop
Wednesday, February 10, 2010
Courtyard by Marriott – Tacoma Downtown
1515 Commerce Street
Tacoma, WA 98402
PROGRAM
Randy Morgan CSP is a nationally-recognized expert in the areas of Affective Leadership and Astonishing Service. As a professional speaker, Randy is widely sought after for his expertise in high-level customer service and service leadership. Randy has an exceptional ability to combine his academic expertise in physiology, a career in world-class service organizations, and his passion for understanding the psychology of peak performance into an amazing laughing and learning experience for every audience.
| 8:30-9:00 a.m. |
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Registration and Networking |
| 9:00-9:10 a.m. |
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Welcome by President Ronda Fullerton |
MORNING SESSION |
| 9:10-10:10 a.m. |
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AFFECTIVE EVENTS with a Shoestring Budget
Randy Morgan CSP – Do your events reflect the seriousness of our times—wall-to-wall information, packed with “how to’s” and overflowing with details? This session is designed to teach you how to create experiences instead of only convey information. |
| 10:10:-10:30 a.m. |
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Break/Networking |
| 10:30-11:30 a.m. |
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The Government Meeting Toolbox
This session will instruct the government planner how to build an RFP, (Request for Proposal), how to be creative with food and beverage, and how to do an effective site inspection. The supplier or sales person will learn how to assist government planners with selecting food and beverage, what government planners look for during a site inspection, and how to provide the type of serve that will make the government planner see the supplier as an asset and not just a sales person. |
| 11:30-11:45 a.m. |
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Break/Networking |
| 11:45 a.m.-12:45 p.m. |
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Luncheon |
AFTERNOON SESSION |
| 1:00-2:00 p.m. |
|
Service WOW™ with Randy Morgan
Service WOW™ by Morgan Systems International is a metrics-based service improvement system using online tools to define levels of both employee and customer satisfaction. The most prevalent cause of service breakdowns is not due to people but of process; extensive analysis of the service delivery systems of a major luxury hotel chain revealed that 80% of the service breakdowns were systemic in nature. Come learn more! |
REGISTRATION FEES
ALL DAY SESSION
Planner Member - $75
Planner Nonmember - $100
Planner – New members only—includes membership! - $125
Supplier Member - $100
Nonmember Supplier - $125
MORNING SESSION ONLY OR AFTERNOON SESSION ONLY
Planner Member - $40
Planner Nonmember - $50
Supplier Member - $55
Supplier Nonmember - $65
LUNCH ONLY
Planner Member - $25
Planner Nonmember - $35
Supplier Member - $40
Supplier Nonmember - $50
Please RSVP by Noon on Friday, Feb. 5 to:
Kathy Bessler, Sr. Sales Manager, Holiday Inn Seattle Center, at bessler@hcbmi.com
Please submit your check to::
Pacific Northwest Chapter SGMP
P.O. Box 6224
Olympia, WA 98507
OR
Bring your payment with you the day of the meeting.
CASH OR CHECK ONLY.
NO CREDIT CARDS.
Receipts will be provided at the meeting.
Please register by mail or e-mail no later than Friday, Feb. 5, 2010. Thank you!
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